Nichev Labs

Privacy Policy

Last updated: March 20, 2026

1. Introduction

Nichev Software Engineering LLC ("Nichev Labs", "we", "us", "our") operates multiple AI-powered software products. This Privacy Policy explains how we collect, use, and protect your information when you use any of our products and services.

2. Information We Collect

We collect information you provide directly to us:

  • Account information: name, email address when you sign up
  • Authentication data: managed securely through our auth provider (Supabase)
  • Product data: information you input into our products (appointments, contacts, transactions, etc.)
  • Usage data: how you interact with our products, features used, pages visited
  • Payment information: processed securely through Stripe, we do not store card details
  • AI conversation data: messages you send to our AI assistants and the responses generated

3. How We Use Your Information

  • Provide, maintain, and improve our products
  • Process transactions and send related information
  • Send transactional emails (account confirmation, password reset, subscription updates)
  • Respond to your requests and provide customer support
  • Monitor and analyze usage patterns to improve our services
  • Detect and prevent fraud or abuse

4. AI and Data Processing

Our products use AI models (provided by Anthropic) to process your queries. When you interact with our AI assistants:

  • Your messages are sent to the AI provider to generate responses
  • Conversations are stored in your account for history and continuity
  • We do not use your data to train AI models
  • Each product operates independently with its own data boundary

5. Data Storage and Security

Your data is stored securely using industry-standard infrastructure. We use Supabase (PostgreSQL with Row Level Security) for data storage, ensuring that users can only access their own data. All data is encrypted in transit (TLS) and at rest.

6. Third-Party Services

We use the following third-party services:

  • Supabase: authentication and database
  • Stripe: payment processing
  • Anthropic (Claude): AI language model
  • Resend: transactional email delivery
  • Vercel: web hosting and analytics
  • Railway: API hosting

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your data in a portable format
  • Withdraw consent for data processing

8. Cookies

We use essential cookies for authentication and session management. We use Vercel Analytics for anonymous page view tracking. We do not use advertising cookies or third-party tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact

If you have any questions about this Privacy Policy, please contact us at support@nichevlabs.com.